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First-Ever Hotline/Helpline Benchmarking Report - March 2007 Print E-mail
 

Written by The Network, Inc.,

In November of 2006, The Network, Inc. and the CSO Executive Council released the first-ever, large-scale hotline study. The study titled the 2006 Corporate Governance and Compliance Hotline Benchmarking Report summarizes the hotline data compiled from nearly 200,000 reports received over a four-year period from more than 500 client organizations of The Network.

Understanding your organization’s ethics program is a crucial part of any business, and the hotline plays a key role in assessing the health of that organization, said Tony Malone, Chief Executive Officer of The Network, Inc. This report provides a tool for relevant comparisons to similar organizations.

The 2006 Corporate Governance and Compliance Hotline Benchmarking Report presents a wide variety of findings, such as:

  • 65% of reports received are considered serious enough to warrant an investigation
  • 46% of reports resulted in an investigation with some corrective action taken
  • 10% of reports received relate to corruption and fraud issues
  • 54% of individuals reporting through the hotline preferred to remain anonymous
  • Only 29% of reports state that they had previously notified management of the issue
Every report represents a potential security issue, said Bob Hayes, Managing Director, CSO Executive Council. We are excited to be part of this landmark report that highlights the importance of confidential reporting services and provides innovative data that can be utilized by any organization looking to increase the effectiveness of their ethics and security programs.

The 2006 Corporate Governance and Compliance Hotline Benchmarking Report includes aggregate data from nearly 200,000 reports received over a four-year period from more than 500 client organizations of The Network. The report analyzes the impact of a variety of factors, including anonymity, means of awareness, incident category, and investigation outcome. Data analysis was conducted by CSO Executive Council, while the Association of Certified Fraud Examiners (ACFE), the leading provider of anti-fraud training and education worldwide provided guidance in the evaluation of the data and creation of the report. All parties took meticulous precautions to maintain confidentiality, protect privacy and comply with all applicable laws and regulations.

For more information regarding this benchmarking report, please contact The Network via email at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

The Network, Inc. has helped clients collect information and address critical issues such as ethics, risk management and service quality for nearly 25 years. The company provides global services such as hotlines, insurance claim reporting and employee communications to thousands of organizations spanning every industry, including nearly 50% of the Fortune 500. http://www.tnwinc.com

The CSO Executive Council is an international membership organization for leading senior security executives spanning all industries, both the public and private sectors, and the globe. The Council utilizes professional staff and a distinguished faculty of former CSOs and content experts to develop, based on member requirements, strategic security leadership services and products for the entire membership. Members are involved in projects only to the extent they desire to be. Our vision is to deliver innovative solutions to our members that are unavailable from any other source. http://www.csoexecutivecouncil.com

The ACFE is the world's premier provider of anti-fraud training and education. Together with more than 37,000 members, the ACFE is reducing business fraud world-wide and inspiring public confidence in the integrity and objectivity within the profession. Certified Fraud Examiners (CFEs) on six continents have investigated more than 2 million suspected cases of civil and criminal fraud. www.ACFE.com

 


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