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The Large Shop category comprises the audit shops of over 15 auditors. There were 8 submissions from large shops this year.
GOLD – Maricopa County
Environmental Services Review of Selected Areas within the Maricopa County Environmental Services Department
Maricopa County's Environmental Services Department audit was exceptional for its potential for significant impact to the County, including the health and safety of its residents. The report was clear and well-written with strong use of graphics and offered the County valuable recommendations for improving operations. The descriptions of scope, methodology and issues, and comprehensive techniques used to support their conclusions were convincing. The audit report was very persuasive in its presentation of the cause and effect issues related to the County's ability to promote and protect the health of the community. The audit identified over $500,000 in potential savings and numerous process improvements. The opportunity for making the County more efficient and effective is evident both in the report and in the positive responses from management.
SILVER – Orange County, Florida
Audit of the Orlando-Orange County Expressway Authority
The Orange County, Florida, "Audit of the Orlando-Orange County Expressway Authority" resulted in significant reforms, substantial savings, and increased accountability. It was a well-written report that was positively received by management and the public. Of particular interest were its exploration of outsourcing and its development of simple criteria for determining when and whether to provide a service in-house or to contract. Among its 81 recommendations was the creation of an internal audit function, improving controls over purchasing and contract review, improvements in contracting and payment practices, and creation of a centralized purchasing function with some previously contracted services brought in-house.
BRONZE – Philadelphia, Pennsylvania
Emergency Medical Services: Strained Resources Creating Major Impediments to Quick Response Time
The City of Philadelphia's audit of Emergency Medical Services was clearly written, convincing, and results-oriented. The report covered a great deal of ground and made good use of benchmarks, analytical tools, focus groups, and other techniques. The audit team identified strong criteria and pinpointed specific areas for improvement. If implemented, the recommendations presented could bring significant emergency service benefits to Philadelphia citizens, including changes that may save lives.
Honorable Mention - Phoenix, Arizona
Telephone Billings Audit
The Telephone Billings audit by the City of Phoenix was well-written, concise, and provided tangible benefit to the City in increased efficiency across all departments. Innovative audit techniques were employed, including engagement of departments to assist in reviewing their own billings. This approach created ownership of the problems within the departments. The audit team also effectively used ACL to analyze long distance calls to ensure their propriety.
Honorable Mention - District of Columbia
Department of Health's Oversight of the District of Columbia Medicaid Managed Care Program
The District of Columbia Office of the Inspector General's report, "Department of Health's Oversight of the District of Columbia's Medicaid Managed Care Program" identified significant potential savings. Furthermore, the audit required the Inspector General's Office to evaluate complex issues involving rate-setting methodologies, actuarial data, and medical care data.
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